• For a valid claim, you yourself must submit the claim and per federal law, 49 CFR section 370.3

  • The claim must be submitted to your carrier in written form (electronic submission is acceptable).

  • All claims must be submitted within the timetable listed on your bill of lading from your carrier (anywhere from 30 days to 9 months depending on your carrier).

  • Each written claim must contain sufficient facts to identify the specific shipment and items of property. (This includes any missing and/or damaged items.)

  • The claims process must be provisioned in accordance with the valuation option you chose.

  • Your carrier is required to carry cargo as well as liability protection as part of their licensing.

It is important that you have all the necessary information about your carrier to file a claim. We are NOT your carrier, as we did not physically perform your move, however we are here to assist in any way we can. 

It is important that you take pictures of broken items, submit necessary documents if items are lost or stolen, and follow the claims process.

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